Winners and results from our 2015 Customer Satisfaction Survey

Customer satisfaction survey winners
 
Firstly, thanks to everyone who took part, and congratulations to the winners of the two $500 Westfield gift vouchers. Our Australian winner was Cindy Henderson from OMD WA and our New Zealand winner was Steven Jordan, also from OMD.

Response rate
 
We sent out more than 600 surveys and the response rate was great at 36%. This has given us plenty of valuable feedback which we look forward to implementing over the coming year.
 
Customer Satisfaction
 
We were very pleased to hear that our customers are generally very happy with us, with an overall customer satisfaction score above 90% which is up on previous years. It was great to see an increase in satisfaction across our Australian clients, reflecting our investment in new modules and training for this market based on feedback from last year’s survey.

Our New Zealand clients continue to show high satisfaction scores and we will continue to work on exceeding your expectations. 

Feedback
 
Top scores were received for our Technical Support and Account Management, with one customer commenting “I love working with the TVmap team. Definitely offer the best client service of all software providers”. Another commented, “the service is absolutely fantastic”.

Thanks for the great feedback, we appreciate it.
 
Training & Support

The feedback this year has also shown that we need to improve the awareness of our training and support options and we will be following up with clients who have requested additional training and support. Our Support teams are here to help you get the absolute most out of TVmap - so please don't hesitate to give them a call and ask any questions you might have.
 
Support Helpdesk
 
Kristina Jozic is the dedicated support contact for Australian clients.
Her contact details are as follows:

Tel: 02 9657 1388
Email: support@tvmap.com.au

You can also contact the NZ support team on: 02 8011 3893.
 
Thanks again to those who participated in the survey, and please remember, support is provided under your contract so make use of it!

Regards,

Steve Sharp
steve@tvmap.co.nz
+64 9 304 0762 (NZ)